Award Winning Pavilion Leisure Centre

25 January 2006

Quest is recognised as the industry standard for the management of sport and leisure facilities throughout the UK. To be accredited under the scheme the centre’s management team had to demonstrate there were excellent policies and procedures in place covering issues such as customer care, facilities, operation, staff development and continuous service improvement.

As part of the accreditation process a Quest assessor spent two days on-site observing the performance of staff and asking customers for their views. There was also a ‘mystery shopper’ visit in advance of the assessor’s inspection of the centre.

Gary Swann, Pavilion Leisure Centre Manager said: “The Quest award is a real tribute to the hardworking staff at The Pavilion and it’s great for their commitment to be recognised. The centre will be re-accredited in two years’ time and we will be working hard to improve our score when the next inspection comes around”.

Steve Price, Bromley Mytime Chief Executive, said; “Achieving this award highlights that Bromley Mytime provides excellent leisure and cultural facilities and services. The Quest accreditation is a clear and objective statement of this and I look forward to other Bromley Mytime facilities and services following the excellent example set by The Pavilion in achieving recognition under the scheme.”

ENDS