Award Winning Priory Sports Centre

1 February 2006

Quest is recognised as the industry standard for the management of sport and leisure facilities throughout the UK. To be accredited under the scheme the centre’s management team had to demonstrate there were excellent policies and procedures in place covering issues such as customer care, facilities, operation, staff development and continuous service improvement.

As part of the accreditation process a Quest assessor spent two days on-site observing the performance of staff and asking customers for their views. There was also a ‘mystery shopper’ visit in advance of the assessor’s inspection of the centre.

Caz Ward, Priory Sports Centre Manager said: “To be successful in achieving the Quest award is a great honour for all the staff at Priory Sports Centre. We will be re-accredited in two years’ time and during this time will be working hard to improve for when the next inspection comes around.”

Steve Price, Bromley Mytime Chief Executive, said; “For Priory Sports Centre to achieve this award so soon after The Pavilion in Bromley was accredited by Quest further highlights that Bromley Mytime provides excellent leisure and cultural facilities and services.”

ENDS
Quest is the UK Quality Scheme for Sport and Leisure. Quest defines industry standards and good practice and encourages their application and development in a customer-focused management framework.