We currently have sufficient mystery shoppers but if you would like to be put onto our waiting list, please complete and submit the questionnaire below.

Bromley Mytime aims to become a provider of excellent customer service. Part of our means to achieving this is to carry out a series of mystery shops to see how our centres are meeting the company's service standards and assess where improvements can be made.

What is a Mystery Shopper?

A mystery shopper is someone who acts as customer but members of staff are not aware of this. The mystery shopper will complete a questionnaire following their visit and submit the form to us.

Why Mystery Shopping?

Mystery shopping enables us to get an idea of how we are performing from the customer's perspective. Because members of staff are not aware of the mystery shopper, they behave exactly as they would for any other customer.

Who would make a good Bromley Mytime Mystery Shopper?

Any current member or someone thinking of becoming a member can apply. We are looking for a wide range of customers of all ages who would like to become involved in helping us to improve our services and achieve our aim of becoming a provider of excellent customer service.

What do we want from you?

All we ask you to do is carry out a mystery shop twice a month at any of our leisure facilities, take part in any activity available at the centre (sessions must be pre-booked where necessary, such as badminton and squash courts), complete a questionnaire and return it. That's all there is to it!!
If you have to telephone a centre, you will also be asked to complete a small questionnaire about this as well.

What's in it for you?

You will be required to be a mystery shopper for a maximum of 6 months during which time you will be provided with FREE activetime membership, worth £43.00 per month. You will get all the benefits that activetime memberships provide which include unlimited use of the gym (including a free induction), swimming, group exercise classes and 12 day advanced booking and membership rates for badminton, squash etc.

We always welcome comments, suggestions, compliments and even complaints from our customers so if you do not wish to be a mystery shopper you can still have your say on Bromley Mytime's facilities by either joining one of our customer panels, completing a TalkTime form or simply calling, e-mailing or writing to us.

BUT, if you've think you've got what it takes and would like to apply to become a mystery shopper, please complete and submit the form below.

If you have any queries, please contact Roz Crabtree, Customer Services Co-ordinator on 020 8323 1730 or e-mail roz.crabtree@bromleymytime.org.uk.

We currently have sufficient mystery shoppers but if you would like to be put onto our waiting list, please complete and submit the questionnaire below.